Help Center

How can we help?

Answers to common questions. Still stuck? Contact us.

Creating videos

What can I turn into a whiteboard video?

A text prompt, a PDF, a Word document, an image, or a URL. The AI reads your input, writes a scene-by-scene script, draws each scene and narrates it.

How long can my videos be?

Free users can create one video up to 1 minute. Paid plans support videos up to 10 minutes. Each minute uses 1 credit.

Can I choose orientation?

Yes — landscape (16:9) for YouTube or portrait (9:16) for Shorts, Reels and TikTok.

How long does generation take?

It depends on the length you choose — usually just a few minutes. You can leave the page; your video keeps processing and appears under My Videos when it's ready.

Credits & billing

How do credits work?

1 credit = 1 minute of finished video. A 10-minute video costs 10 credits.

What happens if a video fails?

Your credits are automatically refunded.

How do I get more credits?

Subscribe to a plan from the Pricing page or the in-app popup. Plans are billed monthly and top up your credits each cycle.

Can I cancel?

Yes, anytime from your billing portal. You keep any remaining credits.

Auto-post & scheduling

Which plans include auto-posting?

Pro (2 connected accounts) and Business (5 connected accounts).

Which platforms are supported?

TikTok, Instagram, YouTube, Facebook, LinkedIn, X, Threads, Pinterest, Reddit and Bluesky.

How does scheduling work?

Create a schedule with titles or keywords, pick platforms and a cadence. The AI generates a fresh video each run with viral titles, captions and hashtags, then posts automatically.

Will it repeat the same video?

No — every run produces a fresh, distinct topic and angle so your content stays varied.

Managing videos

Where are my videos?

Under My Videos. You can preview, download or delete them.

Can I download in HD?

Yes, videos export in HD 1080p.

Still need help?

Our team is happy to assist.

Contact support